Troubleshooting & FAQs – Nexus
Troubleshooting Common Issues:
My theme doesn’t look like the demo after
installation
After installing Nexus, go to Online Store → Themes → Customize and add homepage sections manually. The demo content is for display purposes only and is not included.
After installing Nexus, go to Online Store → Themes → Customize and add homepage sections manually. The demo content is for display purposes only and is not included.
Changes I made in the Theme Editor aren’t showing on the
live store
- Check if you are editing the Live theme or a draft
- After making changes, always click Save in the Theme Editor.
- Clear your browser cache or view your store in incognito mode
- Check if you are editing the Live theme or a draft
- After making changes, always click Save in the Theme Editor.
- Clear your browser cache or view your store in incognito mode
Filters and sorting are not showing on the collection
page.
- Make sure Enable Filters and Enable Sorting are turned on in the Collection Product Grid settings.
- For advanced filtering, install Shopify’s Search & Discovery app and set up filters there.
- Make sure Enable Filters and Enable Sorting are turned on in the Collection Product Grid settings.
- For advanced filtering, install Shopify’s Search & Discovery app and set up filters there.
Product recommendations (Complementary Products) aren’t
showing.
- Set complementary products using the Search & Discovery app in Shopify admin.
- Ensure the Complementary Products block is enabled in the Product Page template.
- Set complementary products using the Search & Discovery app in Shopify admin.
- Ensure the Complementary Products block is enabled in the Product Page template.
Video background is not autoplaying on mobile.
- Due to mobile browser restrictions, some devices block video autoplay. We recommend using a fallback image for mobile viewers.
- Due to mobile browser restrictions, some devices block video autoplay. We recommend using a fallback image for mobile viewers.
Frequently Asked Questions (FAQs):
Do I get free updates with Nexus?
Yes, all Nexus theme purchases include free lifetime updates.
Yes, all Nexus theme purchases include free lifetime updates.
Can I use Nexus on multiple stores?
Nexus comes with a single store license. To use it on multiple stores, you need to purchase additional licenses.
Nexus comes with a single store license. To use it on multiple stores, you need to purchase additional licenses.
Does Nexus support Shopify’s Online Store 2.0?
Yes, Nexus is fully compatible with Shopify Online Store 2.0 and supports drag-and-drop sections on all pages.
Yes, Nexus is fully compatible with Shopify Online Store 2.0 and supports drag-and-drop sections on all pages.
Can I add custom code (CSS/JS) to Nexus?
Yes, you can add custom code using the Theme Settings → Custom CSS/JS section or directly in Shopify’s code editor.
Yes, you can add custom code using the Theme Settings → Custom CSS/JS section or directly in Shopify’s code editor.
How do I contact support if I need help? You
can reach our support team via
Support .
We’ll get back to you within 1-2 business days.
Pro Tips:
Always keep a backup of your theme before making major
edits or installing apps.